Posts tagged ‘bilingual marketing consultant’

October 20, 2011

How to Enchant your Customers and Leads

This information below is based on the presentation & Enchantment book by Guy Kawaski. I wanted to learn more about this Enchanting individual after watching the InBound Marketing (through HubSpot) presentation (you can see below). Then I read the book it really changed my perspective about understanding people and their needs. There are so many tips from the book and the presentation but here a couple of things I got out of it:

Visit your site and make sure you have: a mission & value statement, “Who We Are”, FAQ’s, Sitemap

Reduce # of choices, people buy more when there are less to choose from.

Present the big option, then the small choices, then it seems reasonable by contrast.

Enchant everyone that influences, businesses tend to influence the father of the household but in Guy’s household, the daughter is the decision-maker.

“Competition:-

  1. Know them,
  2. Analyze them through three lists of features & capabilities such as:
  • What we both can do
  • What we can do but they cannot do
  • What we cannot do but they can do

3. Finally frame thy competition”

Endure Enchantment through Internalizing Values: conformity, identification, internalization
Think twice before using money (i.e. Encarta vs. Wikipedia)
Achieve trustworthiness: give with joy, give early, give unexpectedly, ask for reciprocation!
“Provide value:
  • pointers to useful, inspiring, entertaining content (try to add links when doing this on Twitter)
  • Personal insights, observations, or content
  • Advice & Assistance” (Also keep it positive!)
….on Youtube:
Provide Intrinsic Value (IEEE): Inspiration, Entertainment, Enlightenment, Education
According to the book, 19.4% of viewers abandon a video with in the first ten seconds of a video
By 60 seconds, 44% have stopped watching!
Make videos short and start fast! Include brand name last on title.
I really suggest you read the book to know how to enchant employees/volunteers, don’t forget to see the presentation in case you can’t read the book:
Follow

Get every new post delivered to your Inbox.

%d bloggers like this: